Yes, visitors are allowed to take photographs anywhere within the 9/11 Memorial. When you take photos, please remember to respect other visitors, and remember the unique solemn nature of the memorial. All photography must be for personal use only; no professional photography is allowed. No photography of any kind is permitted in the security screening areas or other restricted areas.

Visitors can use their cell phones to make calls on the Memorial Plaza and inside the 9/11 Memorial Museum Store at Vesey. Cell phones must be silenced and not used for calls while visiting exhibition spaces in the Memorial Museum. Visitors using a phone for the museum's audio tour must use their personal headphones. Smartphone users can download a responsive "Explore 9/11" app that includes an audio tour, photos, and an interactive timeline.