Guests are talking about Wyndham Garden Chinatown!

We zijn hier geweest voor 3 nachten, de locatie is top je bent overal dichtbij en er is een metrostation om de hoek. Hotel zelf beviel ons minder. Kamer is klein, hele kleine bedden, twee volwassenen (Europese) kunnen met moeite naast elkaar in dit bed slapen. Ook wat onderhoud of reparatiewerkzaamheden zouden geen kwaad kunnen. Van buiten ziet het hotel er ook niet echt uitnodigend uit. Wat ons het meeste tegenviel was het ontbijt, in een duister hol onder de grond wordt een heel slecht en beperkt ontbijt geserveerd. Geen enkele vorm van beleg voor op brood. Heel weinig keus en alles heel vet. Maar het meest verschrikkelijke vonden wij dat we met plastic bestek van een kartonnen wegwerp bordje dit ontbijt moesten eten. De locatie was top.. De rest vonden wij niet de moeite waard.

I don't know if this is a common practice in Manhattan NY, (because it happened to me one more time in the past with a much smaller, cheaper, and lower quality hotel), but my son and I were placed in a "no choice" position by the Wyndham Garden Chinatown hotel receptionists, on a Saturday evening on June 22nd , 2024. Months before that, I spent quite some time searching for a specific room, in a hotel in lower Manhattan, on a higher floor, with a view. Found one at the Wyndham Garden Chinatown hotel – booked it, and pre-paid for it. About 2 weeks in advance, I checked if everything was ok with my reservation. Then checked earlier the same day when we were arriving. And each time, we were assured that everything is good. However, when we came back from our sightseeing tour, about 8pm in the evening, tired from the heat during the day – we were told that there is a problem with our reservation. They said that the AC in our room broke, because of the extreme heat that day, and there was no other similar room for us. We were told that we can cancel the reservation, leave, and expect a refund. Or – they can give us a room on the second floor, facing the ugly back of another building, overlooking a balcony in a construction state, with some plywood panels thrown on the floor and walls. Also, the bathroom was missing half of the shower cabin door. (I took pictures.) It seemed that the AC in the hotel is centralized, there were no AC controls in the individual rooms, so it’s hard for me to believe that the AC in one room can be break, because the only thing reaching the room was the vent. I can speculate what exactly happened with our room, the hotel’s capacity, and the prices that weekend, (I’ve been in similar situations with airlines), but regardless, I was disappointed, because upon entering the hotel, my teenage son, desperate to have a rest, asked me if I booked a decent room, or just picked something cheap. I told him with a smile, “Well, we will find out now.” But in my mind, I was confident that I will pleasantly surprise him. However, we really did find out the hard way. It caused me a bad headache. (Obviously, I was tired and hot too, but the last thing I wanted to hear was that there is some problem with our room.) I asked at least for a discount, but through a lot of blabbering, they basically said – take it, or leave it. I felt completely helpless. We had already pre-paid. Obviously, we didn’t have any energy to look for another hotel at that time of the evening, and for sure the prices would have been much much higher. Not to mention, that we had already parked our car in a garage nearby, and would’ve been very risky to take it out, look for a hotel, and find a free spot in another garage. We had to attend another activity the next morning nearby. At any rate, we had a quick dinner, went to bed, and left early the next morning. Never looked back… I am sorry, but I will have to give that hotel a lower review on the internet. Most of the reviews I’ve provided for hotels around the world have been good. Of course, there are always exceptions. If you had the patience to read the above – thank you for your time.

Sind heute in o.g. Hotel angekommen. Wir wurden im Vorfeld angefragt ob wir ein besseres Zimmer mit Aufpreis möchten. Wir haben das Upgrade auf eine Suite bestätigt für 50 Dollar mehr pro Nacht. Bei Ankunft wurde uns erklärt das es keine freien Suite mehr gibt. Auf meine Frage warum etwas angeboten wird wenn klar ist das man das Angebotene nicht hat gab es keine Antwort mehr. Der Fernseher im Zimmer verfügt über die Möglichkeit Netflix bzw. Amazon Prime mit einem eigenen Zugang zu streamen. Leider sind auch diese Optionen gesperrt. Auf die Frage warum gab es auch wieder keine Antwort. Mein Tip, Finger weg von diesem Hotel. 5 Nächte kosten hier trotzdem 1340 Dollar . Das ist kein Schnäppchen.

Place needs remodeling